Mercy Medical Center Clinton Catering Associate Part Time 30hrs Biweekly in Mercy Medical Center - Sioux City, Iowa

Department:

SC101_82510 Nutritional Care Services

Expected Weekly Hours:

15

Shift:

Day Shift

Position Purpose:

Under limited supervision, is responsible for utilizing the principles of nutrition, preparing patient trays for all diets, delivery and pickup of trays, special requests and needs, in-between meal food delivery and dish/pot washing. Communicates with co-workers and coordinator. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

Job Description Details:

MERCY MEDICAL CENTER

POSITION DESCRIPTION

Position Title: Catering Associate

Job Code: 1264

Reports To: Patient Food Service Manager

Pay Grade: PG 10

Dept/Clinic: Nutritional Care Services

FLSA: Non-Exempt

Approved By: Human Resources

Date: May 2018

OSHA: 0 - No Risk

POSITION PURPOSE

Under limited supervision, is responsible for utilizing the principles of nutrition, preparing patient trays for all diets, delivery and pickup of trays, special requests and needs, in-between meal food delivery and dish/pot washing. Communicates with co-workers and coordinator. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

ESSENTIAL JOB FUNCTIONAL COMPETENCIES:

1.

Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.

2.

Knows, understands, incorporates, and demonstrates the Mercy and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

3.

Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.

4.

Utilizes nutrition principles to prepare and assemble appropriate patient trays according to patient's menu on tray ticket in a timely and accurate manner. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are meant within guidelines of diet order limitations.

5.

Informs dietitian with monitoring of patients who are NPO, on liquid diets, have a calorie count ordered or special requests.

6.

Interacts with Nursing to ensure patients' diet prescriptions are accurate, and patients' food needs are met.

7.

Exhibits a "wow experience" with patients when introducing the Catering to You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.

8.

Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients and visitors.

9.

Completes catering rounds after passing trays to inquire if patient needs anything else.

10.

Is responsible for a variety of cleaning tasks including dishwashing, pot washing, general sanitation and cleaning and use of kitchen equipment.

11.

Maintains a clean, sanitary working environment.

12.

Contributes to patient satisfaction goals by providing quality service.

13.

Completes all daily, weekly, departmental reports as outlined in policies and procedures on a timely basis meeting all prescribed deadlines.

14.

Participates and attends departmental meetings, huddles and staff development programs as appropriate.

15.

Complies with health and safety standards and guidelines such as maintaining a safe environment, reporting and recording of health and safety-related incidents, demonstrating understanding of emergency plans, and safe use of department equipment.

16.

Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control Policy & Procedure.

17.

Maintains confidentiality of information pertaining to clients, physicians, employees, and Mercy business.

18.

Demonstrates general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)

19.

Performs other duties and responsibilities as assigned.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

MISSION STATEMENT

We serve together in Mercy and Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us.

GUIDING BEHAVIORS

The Guiding Behaviors are the behaviors necessary for all of us to achieve our Vision. They are: We support each other in serving our patients and communities. We communicate openly, honestly, respectfully and directly. We are fully present. We are all accountable. We trust and assume goodness in intentions. We are continuous learners.

COMMITMENT

Must be able to embrace and adhere to the Guiding Behaviors of the organization and support the Mission of Trinity Health. Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the Guiding Behaviors of the organization.

MINIMUM QUALIFICATIONS

Completion of high school or GED is preferred but not required. Prior experience working in the field of institutional food service/health care food service preferred, but not required. Ability to establish and maintain positive relationships with adults. Ability to work as a team member and to work independently. Must possess high integrity and maintain confidentiality at all times. Must be able to cope effectively with stressful situations and time constraints. Ability to read, follow and understand written and verbal instructions required. Excellent interpersonal, written and verbal communication skills required. Ability to perform a variety of duties characterized by frequent change, and requiring foresight and leadership skills. Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.) Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Mercy and Trinity Health.

Mercy cultivates, upholds and supports a safe work environment. Associates support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements. Associate job performance is continually appraised and formally evaluated during the course of employment with Mercy.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must successfully pass employment physical examination and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives. Must possess the ability to comply with Mercy and Trinity Health policies and procedures. This job is categorized as "Medium Work". Has the physical stamina to meet the requirements of this job. Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and /or greater than negligible up to 10 pounds of force constantly. Must be able to handle stress effectively. Must understand and accept the possibility of exposure to environmental elements, internal and external, which may affect the work place, such as infectious disease, chemical and/or chemical fumes, dust, noise, physical injury from an out of control patient, and adverse effects of inclement weather which may occur.

These essential functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.