Job Information
Van-Wall Equipment, Inc. Assistant Service Manager in Nevada, Iowa
Job Summary
Assist the Service Manager in maintaining accurate, on-time reports and records relative to the service department’s operations. Drive internal and external customer satisfaction and profitability. Help grow service labor sales and control expenses. A large portion of the role will be supporting Material Handling and other service administration duties as needed
Essential Duties and Responsibilities
-Daily maintenance of time cards, warranty claims, and credits
-Opens work orders as directed by the Service Manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
-Reviews all work orders for accuracy and completeness before submitting to the service manager for final review
-Directs incoming service related inquiries and scheduling requests to the service manager
-Work with the Service Manager in all aspects of the service department
-May fill in for the Service Manager in the Service Manager’s absence
-Maintains all filing and records for the service department
-Keeps necessary supplies on hand and reorders when needed
-Prepares customer invoices and takes payments when presented to the service office
-Represents VanWall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
-Reports any internal or external customer complaints to the Service Manager
-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
-Maintain confidentiality with internal and external information
-Be able to submit, track and resolve warranty claims
-Must obtain core training through JDU and keep it in good standing by continuing education with a minimum of one Q-Diagnostic class every 5 years
Position Qualifications
-Possess basic knowledge of accounting practices and financial principles relative to the Service Departments
-One year or more experience with service writing a plus
-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
-General understanding of mechanical & technical terms
-Knowledge of office procedures
-Ability to speak effectively one on one and in a group
-Familiar with John Deere and competitive products
-Maintain a positive attitude, be a team player and provide leadership within the Service Department
-Complete all duties as assigned
-High School Diploma or equivalent required