BLACK HILLS ENERGY Service Technician (UN204) in NEWTON, Iowa

Job SpecificationsTo provide complete customer service activities relative to sale, installation, repair and service of HVAC equipment in addition to a broad range of gas and electric appliances. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.CLOSING DATE: This position will close on January 25, 2019.DISTRICT OFFICE: Newton, IAWORK LOCATION: Start work from a company assigned vehicleCALL OUT AREA: 15 - Dike, IARESIDENCY REQUIREMENT: Must reside within 20 miles of Dike, IA.REPORTING RELATIONSHIP: Operations SupervisorWORK HOURS:Monday - Friday, 8:00 a.m. - 4:30 p.m.Subject to after hours on-call status during weekday, weekends, and holidays.ESSENTIAL JOB FUNCTIONS:Installs and repairs HVAC equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components.Promotes customer acceptance of non-regulated company programs such as Service Guard products and services. Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.Locates gas services and mains for construction projects. Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy.Provides requested after hours (on call) services as required. Responds to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required.Attend safety meetings and other employee training as assigned.May participate in community relations activities.Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.EXPERIENCE:Three to five years appliance repair and/or HVAC installation & service or related experience.Experience/skills in gas and electric appliance repair.EDUCATION:High school diploma or equivalent.HVAC degree desirable.Formal Appliance repair or electric wiring diagram courses helpful.KNOWLEDGE:Knowledge of principles of natural gas.SKILLS/ABILITY/OTHER CHARACTERISTICS:Ability to read and understand wiring diagrams and schematicsBasic electricity knowledge.Mechanical skills.Strong HVAC repair skills.Good decision-making skills.Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.Creative thinking on own with little supervision.Decision-making skills related to safe operation of natural gas distribution system.Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.SPECIAL REQUIREMENTS:Must possess a valid driver's license. Position assignment may require CDL and/or Hazmat endorsement.PHYSICAL REQUIREMENTS:Applicant must be able to perform the essential job functions of the position with or without accommodation.Can meet the physical demands of standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, bending, kneeling, crouching, crawling, reaching, handling, feeling, talking, hearing, tasting/smelling, near and far acuity, depth perception, color vision and field of visio