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HILLS BANK .and. TRUST CO Retail Banker- IAC, Muscatine Ave in North Liberty, Iowa

LocationIowa City, Muscatine AveDescriptionSCOPE:Provide superior service to customers while working to meet their financial needs through a variety of retail banking functions.i An individual in the Retail Banker 1 role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.iACCOUNTABILITIES:Service Requests:iiiiiii -iiiiiiiiiii Handle all typical banking transactions presented by customers in person, through drive up, via night depository, or mail.iiiiiii -iiiiiiiiiii Handle cash and maintain an individual cash drawer in order to handle customer requests.iiiiiii -iiiiiiiiiii Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.iiiiiii -iiiiiiiiiii Handle maintenance and service requests and customer inquiries regarding existing accounts and services.iiiiiii -iiiiiiiiiii Identify banking needs and recommend solutions for both prospective and current customers.iNew Accounts:iiiiiii -iiiiiiiiiii Support the Bankis overall sales efforts through direct sales of consumer banking products and related services.iiiiiii -iiiiiiiiiii Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.iiiiiii -iiiiiiiiiii Complete training and begin handling credit card and consumer lending requests.iiiiiii -iiiiiiiiiii Ensure that new accounts and relationships are properly onboarded.iRelationship Management:iiiiiii -iiiiiiiiiii Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.iiiiiii -iiiiiiiiiii Work within defined banking processes, such as GREAT customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.iiiiiiiii -iiiiiiiiiii Utilize the bankis Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.iiiiiii -iiiiiiiiiii Proactively reach out to customers through one-on-one contacts, larger retail campaigns, and product promotions throughout the year.i This effort will include contacting customers by phone, direct mail, and/or email.iiiiiii -iiiiiiiiiii Acquire the necessary knowledge about bank products and services, and other departmentsi and coworkersi functions in order to be able to refer customers to other individuals or departments appropriately and effectively.i Maintain ownership of and follow up on any hand-offs or referrals to ensure that they have been handled.iOther Duties:iiiiiii -iiiiiiiiiii Actively participate in office or bank events.iiiiiii -iiiiiiiiiii Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.iiiiiii -iiiiiiiiiii Be a Notary Public.iiiiiii -iiiiiiiiiii Perform other duties as assigned.iRequirementsiEDUCATION AND SPECIAL REQUIREMENTS:iiiiiii -iiiiiiiiiii High school diploma required.i Prefer an associateis degree (AA) from a two-year college or technical school or bacheloris degree.iiiiiii -iiiiiiiiiii Prefer 1 or more years of experience in a related position.iiiiiiii -iiiiiiiiiii Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System and Registry and maintaining their unique identifying number.iiiiiii -iiiiiiiiiii Must successfully complete required training.iiiiiii -iiiiiiiiiii Must be able to work additional evening and Saturday hours as

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