R R DONNELLEY & SONS CO Customer Service / Printing Production R in OSAGE, Iowa

Tracking Code38612 Job DescriptionResponsibilitiesPrint Prod Acct Specialist - 65% 24 hours weekly- Plan production ordersComputer Aided Printing Programmer - 25% 10 hours weekly program and assist file management for imaging equipmentPayroll Clerk - 10% 4 hours weekly - Weekly and end of month payrollCoordinate production of printed materials, or print related services for the company's customers, maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.Generate live data files (consecutive numbering for human read and barcoding) for printing across all forms & label print platforms while maintaining the integrity of the content,, program job files for placement of human reads, barcodes, logos, etc., complete specification sheets and run lists for press production, run duplicate checks for consecutive numbering, develop proofs of new or changed labels and/or forms with imaging.Perform a variety of support tasks associated with payroll operations; Process wage and salary payments, audit time entries, create summary reports for management, utilize automated time and attendance software and programs in day-to-day operations., handle general inquiries regarding payroll, time/attendance.Perform other duties as assigned.Print Prod Acct SpecialistEnsure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.Confer with customer service center, sales and customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs Coordinate production of components with other internal plants and/or external vendors as required.Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.Tally the final production runs and work performed to assemble paperwork for billing purposes.May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.Performs other related duties and participates in special projects as assigned.Computer Aided Printing ProgrammerApply principles of rational systems to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.Perform arithmetic, algebraic, and geometric procedures in standard practical applicationsGenerate live data files (consecutive numbering for human read and barcoding) for printing across all forms & label print platformsPayroll ClerkEnter or codes various payroll transactions such as time worked data into automated or manual information systemsReview payroll documents for compliance with policies and proceduresRecognize and correct apparent discrepancies/deviationsRespond to telephone, written and in-person inquiries about standard payroll procedures and problemsMaintain safe and accurate storage of payroll recordsPerforms other related duties and participates in special projects as assigned.Required SkillsHS diploma or equivalent