Work in Iowa Jobs

TITLE:IRTC/EAPA Options Counselor/Case Manager - Hourly/Nonexempt,Ottumwa, IA

PURPOSE OF POSITION:IRTC (Iowa Return to Community) / EAPA (Elder Abuse Prevention Awareness) Counselors provide interactive person-directed support that assists the consumer to make informed choices about community services; in the community of their choice after a stay in a hospital, skilled rehab or nursing facility setting (IRTC) or in order to make informed decisions in the area of adult protection and awareness, as well as community awareness (EAPA). Support will be provided based upon the consumers preferences, strengths, and values.

RESPONSIBILITIES/ACTIVITIES:

1. Explain the role of IRTC/EAPA Options Counselor/Case Manager to consumer and support persons to set clear expectations and to emphasize to all participants the role of the consumer as decision maker and empower older adults to advocate on their own behalf.
2. Utilize person-directed approach with the consumer, to engage, and discuss their goals. Arrange and conduct one-on-one meetings, e-mail, and public education sessions to gather information from consumer about their wants, preferences, goals and to link consumers with available support and services in their community.
3. S earches through database, written, and computer-based information resources to provide individuals seeking information with several options and relevant materials over the phone, through mail or e-mail depending on the preference of the individual being served, and advocates on behalf of individual to ensure access to needed programs and services.
4. Maintains accurate and complete individual records and documentation within database; maintains confidentiality per HIPPA requirements.
5. Follows Milestones Area Agency on Agings follow-up policy and procedures to ensure individual has connected with needed services.
6. Supply outreach contacts to Social Services Director, monthly, for reports to IA Department on Aging.
7. Answer general questions related to the other Milestones programs as appropriate, facilitate referrals to those programs and contribute to the overall agency team effort.
8. Participate in Iowa Return to Community and Elder Abuse trainings or events.
9. Other duties as assigned.

REQUIREMENTS, SKILLS AND/OR ABILITIES FOR POSITION:

BA/BS with preferred Human Services focus and 2 years work experience in a human service-related field - OR - associate degree and 2 years of experience working in the human service field.

Knowledge of community resources (public and private): what they are, how to access, eligibility criteria, and how to seek out additional resources (databases, websites, networking)

Offer one-on-one meetings, electronic communication, and public education sessions to link consumers with available supports and services in their community, share information about aging issues.

Assess clients limitations and capaciti