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Iowa Department of Administrative Services Driver & Identification Service Center Specialist in Sioux City, Iowa

Driver & Identification Service Center Specialist

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Driver & Identification Service Center Specialist

Salary

$36,379.20 - $53,268.80 Annually

Location

Sioux City - 51104 - Woodbury County, IA

Job Type

Full-time

Agency

645 Iowa Department of Transportation

Job Number

20-00438

Closing

8/25/2019 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Thad Boyer- thad.boyer@iowadot.us

  • Description

  • Benefits

  • Questions

Job Description

The Iowa Department of Transportation promotes highway safety and provides excellent and professional customer service to the citizens of Iowa, by making responsible licensing decisions to ensure only qualified drivers are licensed and identification cards are properly issued. This position will coordinate and provide general/technical direction to the driver's license team to ensure it functions as an effective and efficient team.

The Driver License & Identification Services Specialist will work directly with customers at issuance site to review complete driver information from multiple data sources. This position will analyze information captured and determine proper issuance of notices. They will review documents in detail for accuracy and process without errors.

A successful candidate will perform all license/ID issuance and record functions, by determining applicant's eligibility and qualifications so that credentials are issued in compliance with Iowa laws, departmental rules, and established policies and procedures; review record information to determine issuance/non-issuance; maintain familiarity with a variety of acceptable 'proof of identity' documents to determine authenticity.

This position will contribute to the safety of the public by ensuring each driver is capable of safely operating the vehicle for which they are licensed. Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations and review driving performance following the drive test.

Shift:Tuesday thru Saturday, varied hours.

Sunday: closed

Monday: closed

Tuesday: 8:15 AM - 5:15 PM

Wednesday: 8:15 AM - 5:15 PM

Thursday: 7:45 AM - 5:15 PM

Friday: 8:15 AM - 5:15 PM

Saturday: 7:45 AM - 1:15 PM

Travel:Occasional

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45. All information gathered will be treated as confidential within the meaning of Iowa Code section 22.7, but all such information shall be available to the applicant upon request through the agency authorized to release such information, unless otherwise provided by law. Additionally, any applicant selected for a CDL test examiner position is subject to further background check requirements pursuant to 49 CFR 384.228. Criteria for not passing the criminal background check is set forth in 6 CFR 37.45 and 49 CFR 84.228(h)(3)

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.

2) A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

3) Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

For additional information, please click on thislink to view the job description.

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from high school/G.E.D. equivalent? IF YES - how many years of experience do you have of full-time clerical or closely related work?

  • I have not graduated from high school or have a G.E.D. equivalent

  • Less than three years of full-time clerical or closely related work

  • Three years or more of full-time clerical or closely related work

04

How many years do you have of a combination of post high school education from an accredited business school, college or university AND/OR full-time clerical or closely related work? Nine months or 30 semester hours of education equals one year of experience.

  • I do not have any of the education and experience

  • Less than three years of a combination of post high school education and full-time clerical or closely related work experience

  • Three years or more of a combination of post high school education and full-time clerical or closely related work experience

05

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have as a Driver's License Clerk for the State of Iowa?

  • I am not a current State of Iowa employee

  • Less than six months of experience as a Driver's License Clerk for the State of Iowa

  • Six months or more of experience as a Driver's License Clerk for the State of Iowa

06

Even with nearly 3,000 employees, we're all one team at the Iowa DOT. Our main goal is to keep people and goods moving on Iowa's transportation system. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state.

Please give us an example of when you worked cooperatively as a team member to accomplish an important goal. What was the goal or objective? What was your role in achieving the objective? To what extent did you interact with others on this?

07

The Iowa Department of Transportation is looking for a new team member to promote highway safety and provide excellent and professional customer service to the citizens of Iowa.

Please give a specific example of excellent customer service you provided in the last year. Please describe the specific situation, task, action and result of the situation you are describing. Why do you think this was an example of excellent customer service?

Required Question

Agency

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln WayAmes, Iowa, 50010

Website

http://www.iowadot.gov/index.html#/services

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