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UnityPoint Health Secretary/Receptionist - Occupational Medicine in Sioux City, Iowa

Fulltime

8am - 5pm M-F

As a member of the clinic clerical staff, contributes support and knowledge in clerical duties related to patient care. Provides continuous phone coverage and patient assistance in all aspects of clerical activities.

Clinical Excellence/Patient Care

· Answers multi-line phone for purpose of scheduling appointments.

· Delivers exceptional customer service to our patients and company contacts.

· Provides high quality, detail oriented work in all clerical duties.

Development & Patient Education

· Attends staff meetings and huddles for purpose of clinic communication.

· Continually works to ensure each patient experience is positive.

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

  • Education:

High School diploma

Experience:

One (1) Year clinic or hospital experience.

License(s)/Certification(s):

Knowledge/Skills/Abilities:

Reads, writes, comprehends and speaks fluent English.

Multicultural sensitivity.

Customer/patient focused.

Critical thinking skills using independent judgment in making decisions.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2021-87593

Street: 2421 Riverside Blvd

Name: 7520 UnityPoint Heath SC St Lukes

Name: Occ Med Riverside- SLC

FTE (Numeric Only; Ex. 0.01): 1.00

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Days

External Company URL: http://www.unitypoint.org

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