MSC Industrial Supply Co. Mgr, Key Accounts in Sullivan, Iowa
BRIEF POSITION SUMMARY:
Based on customer needs will manage a team of tool crib attendant, along with a team crib Lead and or vending field associates to ensure customer satisfaction, associate development, and the achievement of goals are met.
DUTIES and RESPONSIBILITIES:
Continuously reviews operational performance metrics to ensure the team is achieving results; coaches’ teams to maintain results.
Visits customers to assess needs, review progress of solutions related programs, and develop a relationship with customers.
Works with Routing Administrator to plan the appropriate customer route ensuring optimum levels of service are achieved in a time efficient manner.
Maintains accurate records ensuring the team follow all company policies and procedures documented in the associate handbook and takes corrective action when necessary
Manage implementation of solutions and system enhancements through collaboration with various business owners.
Onboarding new associates including Interviewing, training, and developing weekly schedule.
Monitors workflow and trains all associates cross functionally to ensure the needs of the internal and external customer are met in a timely manner.
Work with key field stakeholders to drive program compliance.
Collaborate on the conception, production, and implementation of internal and external programs aimed at improving metrics.
Supports the retention of solutions in established customers.
Works to ensure properly servicing internal and external customers.
Based on customer needs, the key Account Manager will be responsible to ensure all shift coverage requirements are met.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
Bachelor’s degree and/or equivalent work experience is required.
Customer service experience including one year of related industry experience required.
At least one year of previous supervisory experience is strongly preferred.
Two years of Service Representative experience preferred.
Excellent verbal and written communication skills required.
Excellent Time Management and organization skills required.
Driver of execution, ability to work through complex situations.
Financial planning skills required.
Computer literacy and proficiency in word processing and spreadsheet software such as Microsoft Office is required.
Experience managing within larger geographical areas of responsibility is preferred.
A valid driver’s license is required.
Up to 60% travel is required.
Why MSC People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
MSC Industrial Supply Co.
- MSC Industrial Supply Co. Jobs