Volt Workforce Solutions Customer Support Representative I in Urbandale, Iowa

Customer Support Representative I in Urbandale, IA at Volt

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Urbandale, IA

  • Job Type: Administrative/Secretarial

  • Duration: 48 weeks

  • Date Posted: 5/16/2018

  • Job ID: 114413

  • Pay Rate $0.0 - $18.81/Hour

  • Contact Name Volt Branch

  • Phone 515-224-6132

Job Description

Volt has a determined and focused recruiting team who’re driving to find candidates just like yourself!

We have a GREAT opportunity for you to become a part of a growing hard-working team. Apply today! We’re currently seeking a candidate that is highly-motivated, well-organized, and responsible candidate to fill our open:

Customer Service Representative I Position

The daily duties for this position are as the following (NOT limited to):

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)

  • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.

  • Distributes additional product/service/policy information to customers dealers and Deere personnel.

  • Develops common solutions to problems with team members to maintain required service levels.

  • Maintains the accuracy and availability of customer related information on-line.

  • Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.

  • Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution

Requirements:

  • Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift occasional holidays, and OT based on the needs of the business

Required Skills:

High comfort level and experience with consumer software applications

6+ months experience with customer service / support experience

Strong computer and troubleshooting skills. support the business

Preferred Skills:

*Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline *

  • Prior work experience in Agriculture or Technology dealer channels *

Volt has over 60 years of experience and is a leader in the industry. We have gained a reputation of being one of the most knowledgeable and accomplished strategic workforce partners in business for clients and candidates alike. Please note: If you do not meet all the qualifications of the position listed here, please be sure to go to jobs.volt.com at http://jobs.volt.com/ to see the other positions we have available that you may qualify. Volt is an Equal Opportunity Employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.