Work in Iowa Jobs

Job Information

Robert Half International Help Desk Analyst I in URBANDALE, Iowa

Description

Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. Located in Urbandale, Iowa, the Help Desk Analyst opportunity is a long-term temporary role.

Responsibilities

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

Requirements

  • Good understanding of IT support ticketing systems

  • Expertise in agriculture law

  • Comprehensive knowledge of customer service

  • Excellent problem-solving skills

  • Basic networking concepts

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

Download our mobile app to take your job search on the go!

Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: URBANDALE, IA

Date Posted: September 29, 2020

Employment Type: Temporary

Job Reference: 01500-0011573348

Staffing Area: Technology u0026 IT

DirectEmployers