Robert Half International Help Desk Analyst I in URBANDALE, Iowa
Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. Located in Urbandale, Iowa, the Help Desk Analyst opportunity is a long-term temporary role.
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally
Good understanding of IT support ticketing systems
Expertise in agriculture law
Comprehensive knowledge of customer service
Excellent problem-solving skills
Basic networking concepts
Demonstrated knowledge of user administration and bug fixing in a client server environment
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: URBANDALE, IA
Date Posted: September 29, 2020
Employment Type: Temporary
Job Reference: 01500-0011573348
Staffing Area: Technology u0026 IT
Robert Half International
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