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Berkley Senior Business Systems Analyst in Urbandale, Iowa

"Our Company provides a state of predictability which allows brokers and agents to act with confidence."

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

Along the way, we’ve been listed on the New York Stock Exchange, seen our revenue soar well past $7 billion, and become a well-respected Fortune 500 Company.

Today, the Berkley brand comprises 53 Berkley companies worldwide. Still managed by our Executive Chairman, founder and largest shareholder, W. R. Berkley Corporation is well-positioned to respond to opportunities for future growth.

In April 2017, W. R. Berkley Corporation celebrated the 50th anniversary of its founding.

This position will be providing senior level support of one or more applications to various member companies of the corporation. The position will involve developing, implementing, and supporting technical solutions for customers.

Business Analysis Role

  • Works with end user to complete business requirements for multiple and/or high company profile projects.

  • Coordinate system, data and/or process changes with downstream system application teams upon implementation of new features.

  • Provides business expertise and understanding for Business Configuration Analyst, Business Analyst, and Business Test Analysts on projects.

  • May coordinate major software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers.

  • Ability to troubleshoot issues in response to user inquiries. Maintain a knowledge base of known issues/solutions and provide potential workarounds to customers.

  • Serves as escalation point to research and resolve production support and configuration issues which cannot be resolved by initial triage group(s).

  • Requires strong ability to manage and prioritize multiple tasks with competing deadlines.

  • Complete functional testing on assigned projects.

  • Coordinate work within the team and/or act as a PM.

Development Role

  • May coordinate major software release schedule and approval process with the engineering staff and as needed with BTS staff.

  • Create detailed technical specifications which may cross systems.

  • Acts on a consultative role to provide resolutions to new business challenges or existing complex problems.

  • Working across teams - coordinate system, data and/or process design changes and planned. changes with downstream system application teams. Insure all components have been identified and coordinate cross team changes.

  • May define Complex XML schemas for web services and associated mappings.

  • Requires strong ability to manage and prioritize multiple tasks with competing deadlines.

  • Serves as escalation point within the development process to research and resolve development questions and/or conflicting requirements.

  • Coordinate and manage contract resource(s) to assist with development.

  • Develop, update and test complex configuration rules in IBM Operational Decision Manager (ODM)

Shared between the 2 roles outlined above:

  • Knowledgeable on a multiple set of components within an application or multiple applications.

  • Individuals in this role are considered application subject matter experts and will need to answer “how to” questions in reference to the specific application or suite of application/services/xml definitions that provide a business solution.

  • Strong customer relationships and good understanding of how the corporation/company operate. Ability to effectively communicate with senior management roles within BTS and our companies.

  • Has deep understanding of upstream/downstream impact of system changes. Able to make multiple recommendations on how to improve the business processes/workflow.

  • Recreate issues and document requirements for bug fixes and/or system enhancements.

  • May be sole point of contact for a given team in regards to Agency Port projects.

  • Create documentation and training materials, Provide end-user training to internal customers.

  • Critically evaluate information gathered from multiple sources to develop logical recommendations.

  • Communicates release changes and develops risk plans for release schedules.

  • Travel may be up to 15%.

  • 7+ years related industry experience

  • Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them.

  • Software Development Life Cycle experience

  • Basic P&C Insurance Knowledge Preferred

  • Excellent problem solving and analytical skills

  • Strong interpersonal and communication skills, both oral and written

  • Ability to quickly learn new technology and systems

  • Bachelor’s degree in related field or equivalent

Job ID: 2021-5358

Name: Specialty IT Services

Street: 11201 Douglas Avenue



Seniority Level:


Job Functions:

Information Technology

Employment Type: