Job Information
Washington County Hospital and Clinics Clinic Document Management in Washington, Iowa
Clinic Document Management
Job Details
Job Location
WCHC Family Medicine - Washington, IA
Position Type
Full Time
Job Shift
Day
Job Category
Health Care
Description
SUMMARY
This position is responsible for appropriately distributing all incoming faxes in the RHC Clinics. This position will also ensure that all incoming and outgoing referrals are closed in a timely manner.
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.
DUTIES/RESPONSIBILITIES (include but are not limited to the following)
Distribute all incoming faxes to the appropriate person and make sure all processes are followed to close the loop.
Collaborate with outside providers and facilities to ensure that we have appropriate documentation to close outgoing referrals.
Send encounters to referring providers to ensure they have appropriate documentation to close outgoing referrals.
Complete portal deactivation on all patients once they reach the age of 12 and 18 years old.
Help answer incoming phone calls during high call volumes and direct incoming phone calls to the appropriate personnel or department.
Schedule, reschedule and cancel appointments for providers as needed.
Qualifications
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent preferred
Previous customer service experience is required.
SKILLS AND ABILITIES
Effective interpersonal and communication skills in order to acquire needed information and maintain cooperative working relationships with staff and patients.
Perform duties in an effective and organized manner.
Develops more efficient ways to perform tasks and responsibilities.
Goes above and beyond to provide assistance, information or support to others to build and maintain relationship.
Ability to collaborate and share efficiencies with others to improve patients’ experiences.
Strong critical thinking and problem solving skills.
Quickly and effectively solves customers concerns and escalates when needed.
Must have the ability to work closely with teammates and other staff.