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Eldorado Resorts, Inc. Guest Service Center Representative in Waterloo, Iowa

Good times await in Iowa at Isle Casino Hotel® Waterloo with over 900 of the hottest slots, 30 table games, 194 spacious guest rooms and a resort style pool and hot tub. Our guests can indulge in a sizzling steak at Otis & Henry’s, experience farm-to-table cuisine at Farmer’s Pick Buffet and satisfy a sweet tooth with a treat from Simply Yummy Baking Company. Plus, an all-new Eldorado Resorts, Inc. restaurant recently opened– The Brew Brothers offering a creative menu, custom microbrews and live entertainment! Our 450 Team Members are dedicated to providing our guests with an exceptional gaming and entertainment experience. For more information, visit www.islewaterloo.com and follow us on Facebook, Instagram and Twitter.

JOB SUMMARY

Responsible for redemption and issuance of marketing information, gaming currency, cash and coupons. Create and update player accounts, issue new player club cards, educate guests on club benefits and provide knowledgeable service to all guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for cashing customers’ tickets and chips, giving correct change, and other cash related transactions.

  • Responsible for helping other departments with cash transactions, such as but not limited to, slot jackpots, table fills/credits and other departments needing cash for their guests.

  • Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.

  • Verifying and documenting personal identification information as required for check and cash advance transactions

  • Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club.

  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Strong verbal communication skills.

  • Ability to use computer, telephone, 10 key calculator, ATM/credit card machine, currency counter, embosser, printer/copier.

  • Ability to perform assigned duties under frequent time pressures and multi-tasking.

  • Must be able to obtain and maintain a valid state gaming license.

  • Ability to complete forms and perform basic math functions.

  • Ability to perform duties under frequent time pressure in a disruptive environment.

  • Prior customer service experience preferred.

  • High School diploma or GED preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand for long periods of time.

  • Must be able to lift up to 30 lbs.

  • Work environment may include smoke and variable temperature, lighting and noise levels.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Caesars Entertainment joins two successful gaming leaders, Caesars Entertainment and Eldorado Resorts, who have come together to create the largest and most diversified collection of destinations across the U.S.

Boasting many of the world’s most prestigious gaming brands, we are the global leader in gaming and hospitality. While each of our over 55 world-class resorts offer its own unique amenities, all share a common goal of providing unparalleled family-style service and exhilarating experiences.

Your Empire awaits.

External Job Title (visible on Career Portal): Guest Service Center Representative

Department: Cage/Credit & Collections

Shift: Variable

Shift Hours: Sun 8:30a-5p; Wednesday 12p-8:30p

External Company URL: https://www.eldoradoresorts.com/careers

Street: 777 Isle of Capri Blvd

Post End Date: 11/30/2020

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