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Athene Agency Representative in West Des Moines, Iowa

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.


This Agency Representative-Contracting position will provide services necessary to support the recruiting, licensing, contracting and termination of producers, organizations and brokers of Athene’s multiple and diverse distribution systems. The Agency Representative - Contracting will be responsible for building contracts to support specified commission structures, and to ensure licensing and contracting is in compliance with state statutes, laws, and guidelines.


  • Processes contracting applications by reviewing contract forms to ensure they are complete, they are in compliance with State Insurance Departments, and to determine the compensation structure requested by the requesting party.

  • Conducts a moderate to complex review to determine if there are outstanding requirements based on established guidelines.

  • Builds the contract on the appropriate systems and subsystems to support the desired commission structure.

  • Performs state due diligence prior to contracting producers.

  • Completes a confidential background check by ordering and reviewing the appropriate financial documents (credit reports, criminal reports, vector reports and NAIC state producer database reports) as required by Athene and the respective State Insurance departments.

  • Determine if a producer or organization meets established company guidelines for approval.

  • Approves or recommends declining the producer based on information in the matrix.

  • Works with Producer Review area to review recommendations to decline producers and to receive final approval to decline a producer.

  • Completes producer contracting and appointments in a date sensitive manner to ensure compliance in the acceptance and processing of new business submitted by a producer.

  • Interacts with State Insurance departments regarding licensing, appointments, and terminations to ensure compliance with all state guidelines and statutes.

  • May assist with the processing of state appointment renewals.

  • Maintains producer contracts by processing moderate to complex contract changes, reinstatements, transfers, and terminations.

  • Corresponds with external customers via email or outbound calls to resolve good order requirements

Qualifications and Experience:

  • High school diploma or equivalent required.

  • College degree preferred.

  • Basic to intermediate level ability to navigate through computer systems (internal databases) with minimal assistance required.

  • Minimum of 2 years of customer service experience in the Licensing and Contracting or Compensation areas within Athene preferred.

  • Process analysis/ project experience, including testing, preferred.

  • Working knowledge of insurance products and processes, particularly around Licensing, Contracting or Commissions, required.

  • Demonstrated understanding and working experience with regulations regarding insurance contracts preferred.

  • Demonstrated ability to understand questions, interpret requests and ask probing questions for root cause analysis.

  • Demonstrated ability to effectively use verbal or written methods, while explaining intermediate to complex concepts and processes to a diverse customer base.

  • Demonstrated ability to prioritize multiple responsibilities and work in a time intensive customer service work environment.

NOTE: Successful candidate will be required to complete a pre-employment background check.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene ( .

Athene is a Military Friendly Employer! Learn more about how we support our Veterans ( .

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.

Based on your location you will experience a unique blend of: • Benefits to meet individual needs including, but not limited to, a 401(k) and/or pension plan with a company match, paid time off, paid holidays, job-related tuition reimbursement, medical, dental, vision, life, and disability insurance. • Career development opportunities including a Leadership Development Program, self-guided trainings and periodic Lunch & Learns. • Amenities that include "dress for your day" work attire, in house coffee bar, on-site café, ergonomic desks, game room area and on-site fitness facility. • Volunteer opportunities to give back to the community, company-sponsored volunteer events throughout the year, individual non-profit volunteer time that can earn grant money, and non-profit matching gift program.

Athene USA is also proud to be recognized for the following: • Best places to Work in Money Management by Pensions & Investments, 2020 • Iowa's Top Workplaces; since 2015 • Bermuda Top Ten Employer; 2019 • United Way of Central Iowa awards

• Advocate & Volunteer; 2016 • S pirit of Central Iowa; 2017, 2019 • Game Changer; 2018 • Impact-Maker; 2018, 2020 • Employer Support of the Guard and Reserve (ESGR) Awards • Patriot Award, 2018 • Pro Patria Award, 2019 • Seven Seals Award, 2019 • Military Friendly® Employer; since 2017 • Military Spouse Friendly® Employer; since 2017 • LGBTQ+ Friendly Employer by Human Rights Campaign Foundation, 2021 • Excellence in Education LOMA;10 plus years • Structured Retail Products (SRP) • Best Carrier Award; 2017 & 2018 • FIA of the Year; 2019

For more specific details for each location, please click here ( .