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Wells Fargo Consumer Lending Conduct Risk Snr. Officer in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

The Consumer Lending Shared Services team will lead all centralized business support for our Consumer Lending transformation efforts and will provide overall coordination and leadership for all cross-functional initiatives and enterprise-wide programs across Consumer Lending. They will help develop and lead common operating processes and coordination mechanisms that enhance overall efficiency, such as prioritization of Consumer Lending project work and common strategic principles.

Consumer Lending Front Line Conduct Team

The Consumer Lending Front Line Conduct Team reports to the Head of Consumer Lending Shared Services and is accountable for managing the Sales Practices Program and related governance as defined within the Sales Practices Risk Management & Oversight Methodology. The team is also accountable for managing other Conduct Risk policy and program adherence in addition to the Sales Practices Program including but not limited to Insider Threat, Ethics including Conflicts of Interest, Customer Harm & Impact, Root Cause and Complaints.

Position Overview

The Consumer Lending Front Line Conduct team has an exciting career opportunity for a Business Risk and Control Senior Officer. This role reports to the Head of Consumer Lending Conduct and is responsible for understanding the inherent and residual Conduct Risk generated by the business he or she is aligned to and partnering with the business for Conduct Risk: policy and program adherence, assessments, control design, monitoring, issue identification and identifying emerging risks in the course of its business activities. The incumbent will work closely with senior leaders across the business, enterprise partners and independent risk management.

Responsibilities will include but not be limited to:

  • Serve as primary Conduct Risk contact for the sub-Consumer Lending business areas assigned

  • Be identified as a credible partner and valued asset to the line of business as the subject matter expert on Conduct Risk

  • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.

  • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale

  • Deep understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.

  • Analyze and monitor conduct risk metrics for boundary triggers, concerning trends and anomalies, and potential issues. Ensure appropriate escalation for any metrics boundary triggers or issues identified.

  • Lead the development, facilitation and governance of the Consumer Lending Conduct and Sales Practices Risk Councils

  • Lead the development of ethics, insider threat, and sales practices-related policies, procedures, job aids, and control plans, especially as it relates to Consumer Lending

  • Lead the implementation and maintenance of business procedures, processes, and systems of internal controls for Insider Threat, Ethics and Sales Practices conduct management, executing to ensure adequacy and effectiveness across Consumer Lending or within a specific consumer lending sub-business

  • Lead the continued development and implementation of ethics and sales practices risk processes throughout Consumer Lending

  • Proactively Identify opportunities for process and risk mitigation enhancements to the conduct risk program

  • Provide risk management expertise and issue resolution guidance for programs, projects and initiatives of conduct risk across front line businesses to ensure timely resolution.

  • Coordinate communication protocols to foster information sharing and collaboration across the Consumer Lending Risk Program organization, with Conduct Management Office and other IRM and enterprise functions.

  • Identify training and other risk communication opportunities; design/coordinate the development of training materials, employee advisory resources, and participate/facilitate in the delivery of training.

  • Conduct new products and product change review for potential Conduct risk, including post implementation reviews, periodic reviews of products in the Consumer Lending portfolio, and product retirement requests.

  • Will participate in a variety of Consumer Lending Conduct Risk projects, initiatives, or other business administrative ad hoc assignments that require a high degree of partnership and coordination with a variety of diverse stakeholders.

  • Be a culture carrier in helping to lead efforts across Consumer Lending to strengthen our risk culture

  • Effectively maintain adherence to a change management discipline

  • Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate and be trusted with highly confidential sensitive matters.

Required Qualifications

  • 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Other Desired Qualifications

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Strong subject matter expertise with Consumer Lending products, operations, policies, and related regulations

  • Experience in a broad range of conduct risk functions, roles and responsibilities.

  • Proficient experience with Code of Ethics programs, policies and standards including global pre-clearance and

  • Proficient experience with Insider Threat Programs, policies and best practices

  • Proficient experience with Sales Practices Risk programs, policies and best practices

  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function.

  • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes.

  • Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.

  • Proficient with risk and control identification and reporting.

  • Excellent verbal, written and interpersonal communication skills with all levels of an organization.

  • Ability to articulate complex concepts in a clear manner

  • Demonstrated experience identifying control gaps and consulting with partners to design effective solutions

  • Demonstrated strong understanding and methodologies in completing extensive root cause analysis

  • Proven advanced problem solving, organizational and time management skills.

  • Financial Services experience.

  • Demonstrated Regulatory and Issue Remediation

  • Advanced Microsoft Office skills

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5605085-1

Updated: 2021-10-17 03:02:07.280 UTC

Location: West Des Moines,IA