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Drury Hotels Guest Service Agent $500 Hiring Bonus! in West Des Moines, Iowa

Starting at $12.21 an hour. $500 Hiring Bonus! Full and part time hours available.

Property Location:

5505 Mills Civic Parkway - West Des Moines, Iowa 50266

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. There’s a place for you here today (and for tomorrow) in this position.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner. 

  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

  •  Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public

  • Demonstrated attention to detail while handling multiple tasks simultaneously

  • Familiarity with handling money, making change, and using office machines in day-to-day activities

  • Ability to speak and receive direction (written and verbal direction) in English

  • Willingness and ability to work alone as scheduled

What you can expect from us:

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses (we succeed together!)—shared for all based on hotel results
  • Health and well-being - Medical, dental, vision, prescription, life, and disability
  • Retirement - Company-matched 401(k)
  • Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
  • Career growth - Mentorship, cross-training, development plans, management training, and more—60% of management positions promoted internally
  • Award-winning - Ranked among Forbes’ Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 15 years in a row (that’s a record!)

Rise. Shine. Work Happy.

Apply Now.

ABOUT DRURY HOTELS

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 27 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

 

Explore Our Culture

Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.

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