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Trinity Health Patient Account Rep - Medical Records in WEST DES MOINES, Iowa

Employment Type:

Full time

Shift:

Description:

ESSENTIAL FUNCTIONS :

Answers, resolves, and responds to all incoming calls as well as all voice messages.

Audits accounts.

Directs follow-up to account reps as necessary.

Updates patient information via computer.

Prepares adjustments to patient accounts.

MARGINAL FUNCTIONS:

Sorts and distributes departmental mail.

Researches and updates returned mail.

Contacts insurance companies for claims status.

Performs other related work as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

High school graduate/GED with two years of specialized insurance related work. Customer service experience desirable.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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