The Iowa Clinic Patient Safety Representative (Part-Time Day Shifts!) in West Des Moines, Iowa
Patient Safety Representative (Part-Time Day Shifts!)
Clerical West Des Moines, Iowa
About the PositionThe Iowa Clinic is currently seeking highly motivated Patient Safety Representatives to join our team and help us make a difference in the community!This position serves as a positive first impression for patients while exemplifying the Clinic’s Five Star values and demonstrates the TIC experience in all interactions with patients, guests, internal/external customers, coworkers and providers.What do our Patient Safety Representatives do?- Represent the Clinic by providing patient-centered services in an effort towards patient safety.- Acts as a first point of contact for patients entering the clinic locations and completes non-contact temperature taking along with a series of screening questions. - Ensure that masks are worn by all patients and visitors.- Facilitate communication with Customer Service Receptionist staff to ensure that patients are directed to appointments appropriately.- Follow screening protocols and direct patients appropriately while also remaining abreast of updates to said protocol.- Maintain metrics of masks provided, patients screened, and others as directed.- Provide regular feedback to clinic leadership regarding screening program and trends identified.- Remain compliant with HIPAA regulations.ScheduleThe schedule for this position has various options in regards to hours as well as hours/week. Ideally looking for individuals available to up 5 days/week - between the hours of 6:30 AM - 5:30 PM. Preferred availability of 25+ hours/week. LocationWest Des Moines clinic location.Qualifications/Requirements- High school diploma or equivalent- Customer service experience- Medical experience is a plus- Be able to wear required PPE for each entire shift- Be able to stand for a long period of time
Why Work at The Iowa Clinic?
At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our Star Values of Service Excellence, Teamwork, Accountability, Respect and Stewardship which enables a work environment where each individual can contribute and excel.
The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.