The Iowa Clinic Patient Services Specialist (Full-time) in West Des Moines, Iowa
Patient Services Specialist (Full-time)
ClericalWest Des Moines, Iowa
About the PositionPatient Service Representatives serve as a resource for appointment scheduling and patient inquiries. - Answers patient phone calls from the incoming multi-line telephone system and schedules appointments and documents patient inquiries in an EMR system..- Answers patient questions from the multi-line live chat system.- Review, audit and monitor all incoming appointments and patient inquiries from online system. - Provide outstanding customer service to all patients, physicians and clinic staff. Promote a positive and professional image of the organization. This role will be based around the hours of 8 AM - 5 PM (subject to variation), Monday - Friday in West Des Moines.
Why Work at The Iowa Clinic?
At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our Star Values of Service Excellence, Teamwork, Accountability, Respect and Stewardship which enables a work environment where each individual can contribute and excel.
The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.
We also offer competitive benefits – including one of the most generous 401(k) employer profit sharing programs in the metro!