MetLife Post Issue Rep II in West Des Moines, Iowa
Job Location: United States : Iowa : West Des Moines
Role Value Proposition:
The Post Issue Representative II performs duties related to annuity death claim processing. The representative processes death claims, updates data in systems, and/or provides general clerical and administrative support.
Follows procedures to process death claim transactions
Corresponds with agents, beneficiaries, and other departments regarding pending cases
Responsible for the accurate handling and timely execution of Death Claim cases
Must provide an elite customer services experience
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and MetLife guidelines.
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.
Performs other related duties as assigned or required
Essential Business Experience and Technical Skills:
High school diploma
2-4 years of relevant business experience
Working knowledge of insurance products and applicable policies, procedures, and guidelines
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 98620