MetLife Post Issue Rep II in West Des Moines, Iowa

Job Location: United States : Iowa : West Des Moines

Role Value Proposition:

The Post Issue Representative II performs duties related to annuity death claim processing. The representative processes death claims, updates data in systems, and/or provides general clerical and administrative support.

Key Responsibilities:

  • Follows procedures to process death claim transactions

  • Corresponds with agents, beneficiaries, and other departments regarding pending cases

  • Responsible for the accurate handling and timely execution of Death Claim cases

  • Must provide an elite customer services experience

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

  • Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and MetLife guidelines.

  • Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.

  • Performs other related duties as assigned or required

Essential Business Experience and Technical Skills:


  • High school diploma

  • 2-4 years of relevant business experience

  • Working knowledge of insurance products and applicable policies, procedures, and guidelines

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 98620