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Wells Fargo Procedure Writer/Publisher 2 - Product Strategy & Delivery in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

The Procedure Writer/Publisher 2 is part of Home Lending’s Product Strategy and Delivery Group and will support the Servicing Line of Business.

The Procedure Writer/Publisher 2:

• Works closely with internal customers to write new or update current procedures and policies.

• Manages a pipeline of work with strict due date guidelines.

• Adheres to production expectation while also maintaining a high level of quality

• Responsible for identifying areas of risk through gap analysis

Exceptional writing skills are necessary for this role.

Preferred location for the role is either West Des Moines, IA; or San Antonio, TX. Other locations within the Wells Fargo footprint may be considered.

The salary range displayed below is based on a Full-time 40 hour a week schedule:

Salary range is determined by the location of the job.

IA-West Des Moines: Min: $51,100 Mid: $71,000 Max: $90,900

TX-San Antonio: Min: $51,100 Mid: $71,000 Max: $90,900

Please Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications

  • 3+ years of procedure writing experience, business process improvement experience, or a combination of both demonstrated through work or military experience

Desired Qualifications

  • Experience researching, developing, writing, and editing operational procedures and documents

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Experience meeting high production and quality standards

  • Ability to identify inefficiencies, opportunities to streamline business processes, and implement change

  • Ability to manage a pipeline of work from assignment to completion

  • Experience applying Wells Fargo Style Guide and brand standards

  • Intermediate Microsoft Office skills

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5604841-1

Updated: 2021-10-19 00:29:04.558 UTC

Location: West Des Moines,IA