Job Information
Pine Acres Rehabilitation & Care Center Receptionist in West Des Moines, Iowa
Pine Acres Rehabilitation Care Center is an employer that strives to balance between home and work life. We offer competitive wages and benefits package for full-time employees including paid time off, health, dental, life, vision, and matching 401(k).
Required Qualifications
• Prior front desk, administrative, and office experience
• High School Diploma
• Excellent communication skills and customer service skills
• Solid computer skills
• A very positive attitude with the ability to work in a fast-paced environment
Major Duties and Responsibilities:
The Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As the Receptionist, you are a member of the Administrative Team. The Business Office Manager is the coordinator of this team. Greets visitors, prospective candidates, and other visitors of the agency Answers telephones and directs the caller to the appropriate associate Provides callers with information such as company address, directions to the company location, company fax numbers, website and other related information Maintains and manages calendars for conference rooms Receives, sorts and forward’s incoming mail Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Assists in the ordering, receiving, stocking and distribution of office supplies. Assists with other related clerical duties such as photocopying, faxing, filing, and collating Additional Assigned Tasks Maintain Clean and tidy lobby area Maintain the lobby hospitality station as needed Give tours of the facility as needed
Maintain sign-in/sign-out logs Ensure all visitors and residents utilize the sing-in/sign-out log system.
Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator. Protects residents from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Reports work-related injuries and illnesses immediately to supervisor.
Follows established infection control policies and procedures.
As a condition of employment, completes all assigned training and skills competency. ] Personal Skills and Traits Desired/Physical Requirements/Working Conditions
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of team work.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents, family and staff.
Must not pose a threat to the health and safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to assist in evacuation of residents during emergency situations.
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
May be subject to hostile or emotional residents, family members, visitors or personnel.
Effective verbal and written communication skills and ability to exercise judgement.
Ability to maintain composure in stressful situations.
Resourcefulness.
Strong leadership skills.
Maintain a positive attitude and possess the ability to work in stressful situations.
Ability to coordinate meetings, as well as set and achieve goals.
Ability to be organized and efficient.
Basic computer skills.
CPR licensed and trained in first aid.