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Conduent Supervisor, Healthcare Claims Reimbursement Review Services in West Des Moines, Iowa

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description


  • Provide daily support to claims staff and supervises day-to-day activity of department.

  • Ensures that the claim team on-going performance meets state regulations, established guidelines and standard operating procedures

  • Develops and/or follows ‘best practices’ to optimize claims processing quality

  • Evaluates skills and performance of claims staff and conducts annual performance reviews.

  • Facilitates resolutions to an assortment of problems and escalations that are moderately complex in scale and scope.

  • Assists in hiring and training of new claim associates, ensures appropriate staffing levels and facilitates allocation of work.

  • Monitors individual performance and ensures it meets expected quality and performance objectives

  • Assists in employee performance evaluation, promotion, retention and termination activities

  • Contributes to business growth and efficiencies.


  • Ten (10) years of Medical Claims Processing experience OR the equivalent combination of a Degree and claims experience

  • Previous supervisory experience managing production and quality for claims processing

  • Previous experience evaluating performance and associate development.

  • Proficient in MS Office (WORD, EXCEL, POWERPOINT)

  • Strong written and oral communication skills


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent’s ADAAA Accommodation Policy ( .