TEKsystems Temp. Customer Support Associate-Des Moines in West Des Moines, Iowa
Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.
Why us? TEKsystems ® offers great opportunities for advancement, personal and professional growth, and unlimited earning potential. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems ® seeks professional individuals with competitive spirit, drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a sales driven environment. There is growth potential within the organization including a defined career path.
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities:
The Customer Support Assistant (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
Ensuring front office customer service (telephone and reception desk).
Completing internal payroll.
Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
Time and Audit Billing report audit.
Managing the distribution and explanation of expected and actual commission numbers.
Resolution of all spread and commission related issues.
Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
Managing the Unemployment Process including claims and hearings.
Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
Managing the processing of payroll (sort, stuff and mail).
Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
Managing all filing.
Ensuring an adequate supply of Pre Employment Packets are on hand.
Completing pre employment paperwork with contractors.
Managing contractor and internal benefits program.
Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
Audit of New Starts reports.
Managing the HR folder process.
Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
Managing the use of DHL or FEDEX.
Ensuring the timely processing of Tax Credit Forms.
Ensuring adequate levels of administrative and galley supplies.
Managing P Card account.
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Job ID 2018-7884
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.